Hassle-Free Returns
Return & Refund Policy
We want you to love your skincare routine. Learn about our 7-day return and exchange policy.
1. Eligibility for Returns
We accept returns and exchanges within 7 days of delivery under the following conditions:
- The item was received in a damaged, broken, or defective condition.
- The wrong product or variant was dispatched by mistake.
- The product remains sealed, unused, and in its original packaging.
*Note: Due to hygiene and safety standards for cosmetics, opened or used products cannot be returned unless verified as defective upon arrival.
2. How to Request a Return or Exchange
Follow these quick steps to process your return:
- Contact Customer Care: Email us at info@nscosmetics.com or WhatsApp us at +92 317 4925124.
- Provide Proof: Attach a photo/video of the received package showing the damage or issue.
- Verification: Our team will review your claim within 24–48 hours and approve the return/replacement.
3. Refunds & Shipping Charges
- Defective or Wrong Items: NS Cosmetics covers 100% of return shipping costs.
- Refund Method: Approved refunds will be credited to your bank account or JazzCash/EasyPaisa within 3–5 working days.
Need Support with an Order?
Our support team is available Mon – Sat (9:30 AM – 6:00 PM):
WhatsApp: +92 317 4925124 • Email: info@nscosmetics.com
